Categories: AI | IT Services
MSP Triage is an AI voice and chat triage platform built specifically for managed service providers, designed to categorize, prioritize, and escalate IT support requests around the clock. The product replaces the manual front line of an MSP help desk with natural-sounding AI agents that understand IT terminology, verify the caller, and create PSA tickets in real time as the conversation happens. After each interaction, the AI analyzes the transcript and enriches the ticket with category, priority, and notes — and critical incidents are transferred to on-call engineers with full context already attached. FusionWorks contributed to the engineering of the platform.
AI Voice and Chat on the MSP Front Line
MSP Triage starts where most help-desk problems start — at the moment a user picks up the phone or opens a chat. The platform’s voice and chat agents speak the language of IT, verify callers against the right identity, and capture the details the engineer will need without forcing the user through a rigid IVR. Additionally, the agent creates a ticket in the MSP’s PSA in real time and reads the ticket number back to the caller, so there is no waiting, no manual entry, and no lost context between the call and the queue. This is what compresses the time between “user is in trouble” and “engineer has what they need.”
24/7 Coverage, Including Holidays
A core part of the product’s value is that it runs constantly. Triage is available 24/7, including holidays, which is exactly when most MSPs struggle to staff their front line. Furthermore, critical issues are automatically transferred to the on-call engineer with the ticket already created and the conversational history attached, so the engineer can act immediately. This makes the platform a credible answer to the staffing problem that defines after-hours MSP support.
AI-Enriched Tickets and Suggested Solutions
The triage layer is not just a smart switchboard — it does real work on the tickets themselves. After each call, the AI analyzes the transcript and enriches the ticket with a category, a priority, and structured notes. Tickets that arrive through email, portals, or other channels are also categorized and prioritized automatically, with suggested solutions pulled from the MSP’s own knowledge base. Meanwhile, voice and AI model choices are tunable so MSPs can balance per-minute cost against the level of fidelity they want. This combination of enrichment and configurability is what makes the platform a real operational tool rather than a marketing pitch.
Development and Implementation
FusionWorks contributed to MSP Triage’s engineering as the product was built into a deployable platform for managed service providers. Our development team worked across the layers that make the experience hang together — voice and chat agent flows, real-time PSA ticket creation, transcript analysis, and the integrations with the MSP tools customers already run. We helped translate the product vision into a working system that can sit on the front line of a help desk 24/7. Furthermore, our involvement supports the product as it adds capabilities and onboards new MSP customers.
MSP Triage represents the next stage of help-desk economics for managed service providers — front-line work that used to need round-the-clock staffing, handled by AI that understands the job and hands off cleanly when a human needs to take over.
Tech: Python React
XMPT revolutionizes exemption certificate management through intelligent automation and seamless system integration. This cloud-based platform eliminates manual, error-prone processes that plague traditional tax compliance workflows. Built for modern businesses, XMPT transforms how companies handle certificate processing across their entire digital ecosystem.
AI-Driven Certificate Automation
The platform uses artificial intelligence to guide users through certificate creation and selection processes. XMPT automatically identifies the correct certificate type and reason codes based on business context. Additionally, the system auto-populates forms with existing customer and supplier data. This intelligent approach eliminates manual form selection and reduces compliance errors significantly.
Comprehensive Integration Capabilities
XMPT connects seamlessly with major ERP systems, CRMs, procurement platforms, and tax engines. The platform integrates with SAP, Oracle, Microsoft Dynamics, NetSuite, Salesforce, and leading marketplaces like Amazon and Shopify. Furthermore, XMPT’s “Any-to-Any” architecture enables rapid integration with new systems in days rather than months.
Exemption Certificate Management Processing
Unlike traditional solutions that focus only on accounts receivable, XMPT manages both buying and selling certificate processes. For sellers, the platform validates documentation status during transactions. Meanwhile, buyers benefit from automated certificate assignment and sharing with suppliers. This comprehensive approach ensures complete coverage.
Real-Time Compliance and Validation
XMPT provides real-time compliance checking for every transaction. The system validates certificate status as orders are placed. Additionally, it offers full audit support for every certificate. This proactive approach gives businesses confidence in their tax compliance processes.
Development and Implementation
Our development team contributed to XMPT’s technical architecture and user experience design. We implemented scalable backend solutions that support the platform’s AI-driven automation features. The integration capabilities we developed enable seamless connectivity across diverse business systems. Furthermore, our work ensures the platform maintains high performance while processing complex workflows.
XMPT represents a significant advancement in automated tax compliance technology, delivering the tools businesses need to streamline their exemption certificate management processes efficiently and accurately.
Endurio is a modern recruitment agency serving the Swedish market with a focus on connecting exceptional talent with leading companies. FusionWorks developed Endurio’s complete digital presence from the ground up, creating a cohesive brand identity and fully integrated web platform. This comprehensive project transformed an initial concept into a professional, market-ready recruitment business with seamless operational systems.
Brand Identity & Strategic Positioning
We created Endurio’s complete visual identity from scratch, establishing a distinctive brand presence in Sweden’s competitive recruitment market. The identity system includes logo design, color palette, typography guidelines, and comprehensive brand standards. Additionally, we developed a detailed brand book that ensures consistent communication across all touchpoints. This foundational work positions Endurio as “Sweden’s sharpest recruitment company” with a professional, trustworthy image.
Bilingual Digital Platform
The WordPress-based website serves both Swedish and international audiences with seamless language switching capabilities. We designed and developed separate portal experiences for talent seekers and corporate partners, each optimized for their specific needs. The platform features dynamic content sections including salary guides, available assignments, and client showcases. Furthermore, the responsive design ensures optimal user experience across all devices.
Integrated Recruitment Workflow
Endurio connects seamlessly with Ponty.se, a specialized recruitment management system, creating an efficient operational backbone. The integration enables automated CV uploads, application tracking, candidate management, and assignment posting directly through the website. This connection eliminates manual data entry and creates a streamlined workflow from initial contact through successful placement. The system architecture supports Endurio’s growth while maintaining operational efficiency.
Professional Content Management
We implemented an intuitive WordPress content management system that empowers Endurio’s team to maintain and update their digital presence independently. The platform includes custom templates for job postings, company profiles, and recruitment resources. Additionally, we provided comprehensive training and documentation to ensure smooth long-term operations.
Endurio now operates with a professional brand presence and fully integrated digital infrastructure, positioning them for sustainable growth in Sweden’s recruitment market.
AngenAI: Software Factory — Human-Engineered, AI-Automated
An AI platform for the entire software team. From project managers capturing requirements to developers shipping code — every role gets a consistent, AI-powered workflow. One factory, one source of truth.
AI for Every Role in Your Software Team
AngenAI transforms software development from artisan work into a repeatable production line. Every role — PM to QA — gets a consistent AI-powered workflow. Teams ship 2-3× faster with predictable results.
Unlike traditional AI coding assistants built for individual developers, AngenAI is designed for software companies with multiple roles, projects, teams, and standards. It supports the entire product lifecycle — from the first client conversation to the final code review.
From Conversation to Delivery in One Structured Pipeline
Every role feeds into the next. PMs capture, analysts structure, architects guide, developers build, QA reviews. AI assists at every stage — not just the last one.
The platform follows a six-step workflow:
- Capture — Import meeting transcripts, client conversations, and project briefs. Raw discussions become structured input for the entire team.
- Structure — AI extracts requirements, user stories, and specifications. Project managers and analysts review and shape the output before it moves forward.
- Contextualize — Attach Knowledge Base articles, company standards, and architecture guidelines. AI understands how your organization works — not just how to write code.
- Generate — AI produces artifacts for every role: specifications, documentation, architecture decisions, and production-grade code — all following your standards.
- Review — Every output is reviewable before it is applied. File-by-file diffs for code, structured previews for documents. Full version history at every step.
- Iterate — Refine with follow-up prompts. Any role can continue from where another left off. Every iteration is preserved. Apply when the team is ready.
Personalities: Your Team’s Digital Twin
One of AngenAI’s distinctive features is Personalities — AI configurations that mirror the expertise of every role on your team. These aren’t one-size-fits-all AI assistants. Each Personality exhibits role-specific behavior, whether it’s a senior architect, a technical writer, or a QA specialist.
Multiple Personalities can be combined for multi-perspective output. They’re shared across the organization for consistent AI behavior, allowing your team’s expertise to scale even when individuals are unavailable.
Collaborative Work Items
The Work Item connects every role in a single, traceable unit of work. A PM starts with requirements, an architect adds context, a developer generates code — all in the same thread.
Any role can start, any role can continue. Full context travels with the work, never lost between handoffs. Every iteration is tracked and auditable. The platform generates code, documentation, and knowledge — not just code.
Enterprise Production Line with Safety Protocols
AngenAI gives teams full control over AI-generated code with enterprise-grade safety and transparency. There are no “AI surprise changes” in your codebase. The platform provides file-by-file review and approval, full version history of all changes, architecture-aware code generation, and standards-enforced output.
Your company-wide Knowledge Base ensures every piece of generated code matches your established practices and architectural decisions. It stores coding guidelines, includes framework documentation, processes meeting transcripts, and maintains consistency across all AI-generated output.
Multi-Organization and Multi-Project Structure
Built for enterprise teams, AngenAI supports multi-organization and multi-project structures with role-based access control. Centralized assets and context ensure consistent, predictable output across the team, regardless of who’s working on what.
Measurable Results
Teams using AngenAI see tangible improvements in their development workflow. Delivery speed increases 2-3× across projects. Senior developers offload 80% of routine coding tasks. Work that previously took 2-3 days now completes in half a day.
Version 2 and Beyond
The latest version brings significant enhancements: a redesigned interface, web app access with no download required, Fireflies integration for meeting transcripts, voice input capabilities, and editable AI artifacts. Users can now generate Knowledge Base articles and Personalities — not just code.
The roadmap continues to expand coverage of the software development lifecycle, including automated requirements drafting from client meetings, comprehensive quality assurance testing, and release process automation.
Why Choose AngenAI
AngenAI solves the fundamental challenge of scaling software development while maintaining quality and consistency. Most AI tools optimize for individual productivity. AngenAI optimizes for team coordination, cross-role collaboration, and enterprise-grade governance.
The platform doesn’t just make developers faster — it makes entire software organizations more efficient, predictable, and aligned. Every role gets AI assistance. Every artifact follows your standards. Every decision is traceable.
Procurement Software UI/UX
We designed the procurement software UI/UX for Onventis, a German all-in-one procurement platform. The system covers supplier management, sourcing, contract management, procure-to-pay, AP automation, and spend analytics.
About This Project
Onventis provides digital transformation for purchasing and financial processes. Their platform serves companies across Europe, with customers including DEKRA, Hermes Germany, and Amnesty International Netherlands. The company is recognized by Spend Matters as one of the top 50 procurement providers to know.
Our Design Approach
Our team designed user interfaces that simplify complex procurement workflows. The platform handles multiple modules including e-procurement, invoice processing, sourcing and auctions, and contract lifecycle management. Each module required intuitive navigation and clear data visualization.
We focused on creating consistent design patterns across all features. Users move between supplier management, spend analysis, and order processing without friction. The interface ensures both buyers and suppliers can complete tasks efficiently.
Key Design Elements
The project included dashboard interfaces for spend analytics, streamlined workflows for purchase orders and approvals, supplier portal designs for vendor collaboration, responsive layouts for desktop and mobile access, and data visualization for procurement insights and reporting.
Results
The platform now serves thousands of users managing procurement processes daily. It supports over 20,000 suppliers in the Onventis network. Users benefit from reduced training time and improved task completion rates across all modules.
Procurement Software UI/UX
We designed the procurement software UI/UX for Onventis, a German all-in-one procurement platform. The system covers supplier management, sourcing, contract management, procure-to-pay, AP automation, and spend analytics.
About This Procurement Software UI/UX Project
Onventis provides digital transformation for purchasing and financial processes. Their platform serves companies across Europe, with customers including DEKRA, Hermes Germany, and Amnesty International Netherlands. The company is recognized by Spend Matters as one of the top 50 procurement providers to know.
Our Procurement Software UI/UX Approach
Our team designed user interfaces that simplify complex procurement workflows. The platform handles multiple modules including e-procurement, invoice processing, sourcing and auctions, and contract lifecycle management. Each module required intuitive navigation and clear data visualization.
We focused on creating consistent design patterns across all features. Users move between supplier management, spend analysis, and order processing without friction. The procurement software UI/UX ensures both buyers and suppliers can complete tasks efficiently.
Key Design Elements
The procurement software UI/UX includes dashboard interfaces for spend analytics, streamlined workflows for purchase orders and approvals, supplier portal designs for vendor collaboration, responsive layouts for desktop and mobile access, and data visualization for procurement insights and reporting.
Results
The platform now serves thousands of users managing procurement processes daily. The procurement software UI/UX supports over 20,000 suppliers in the Onventis network. Users benefit from reduced training time and improved task completion rates across all procurement modules.
Volatiliti has developed an automated forex trading system. This platform changes how investors approach the foreign exchange market. The trading program eliminates human emotion and error. It uses technical analysis and algorithmic strategies that outperform traditional manual trading.
Algorithm-Based Trading Technology
The Volatiliti platform uses proprietary algorithms. These identify and capitalize on price patterns across specific currency pairs. Unlike conventional trading methods that rely on human decision-making, this system operates with mathematical precision. It executes trades based on technical indicators and market analysis. The platform ensures consistent performance regardless of market volatility.
Mobile Application and User Experience Design
Our development team created UI/UX design for the Volatiliti platform. We designed a user interface that makes complex trading data accessible to investors. We developed a native iOS mobile application that brings automated forex trading capabilities to users’ devices. The mobile app provides real-time monitoring, portfolio tracking, and system performance analytics. This allows investors to stay connected to their trading activities anywhere.
Market Advantage Through Automation
Volatiliti generates returns whether currency rates move up or down. The system uses pattern recognition technology. This identifies profitable opportunities in both rising and falling market conditions. The bidirectional trading capability provides investors with an advantage over traditional buy-and-hold strategies.
Independent Investment Performance
Through Volatiliti’s system, investors access an investment vehicle that performs independently. It operates separate from stock markets and traditional financial indices. This separation provides portfolio diversification benefits. Forex market movements operate on different cycles than equity markets. Performance depends on currency pair volatility rather than broader market sentiment.
Strategy Implementation
The algorithms used by Volatiliti are built on backtested strategies. These show consistent profitability across various market conditions. The automated forex trading system monitors multiple currency pairs simultaneously. It executes trades only when predetermined criteria are met. This approach eliminates psychological factors that lead to poor manual trading decisions.
Risk Management
Volatiliti’s platform includes risk management protocols. These protect investor capital while maximizing return potential. The system uses position sizing, stop-loss mechanisms, and profit-taking strategies. All of these adapt to changing market conditions automatically. The native iOS application provides notifications about risk management actions and portfolio changes.
Blinz is the premier NYC building alerts app. It empowers users with instant access to critical building information from the NYC Department of Buildings. This mobile application is specifically designed for property managers, contractors, real estate professionals, and engaged citizens. Furthermore, it helps users stay informed about construction permits, violations, inspections, and building-related activities across New York City.
Real-Time Building Intelligence
The application provides real-time alerts and notifications. As a result, users never miss important updates that could impact their properties, projects, or neighborhood developments. Additionally, the app streamlines access to official Department of Buildings data. This innovative NYC building alerts app eliminates manual database searches. Moreover, it provides an intuitive interface for monitoring building activities that matter most to each user.
NYC Building Data Management
Blinz transforms how professionals and residents interact with New York City’s building information ecosystem. The platform aggregates complex DOB data into digestible notifications. These help users make informed decisions about their properties and investments.
Whether you’re tracking permit applications in your neighborhood, monitoring violation notices, or staying updated on inspection schedules, Blinz delivers the information you need. Furthermore, it provides this data exactly when you need it.
Technical Architecture
Blinz features a robust technical implementation. This ensures reliability and performance. The mobile application utilizes NativeScript.Vue. However, there’s an ongoing migration to React Native for enhanced performance and maintainability.
Additionally, the backend infrastructure runs on Python 3.12 with FastAPI. This delivers high-performance, scalable API endpoints that handle real-time data processing. All information is securely stored through PostgreSQL databases. Consequently, this ensures reliable data management for New York City’s extensive building records.
Who Benefits from Blinz
Property managers rely on Blinz to monitor their portfolios across multiple boroughs. They receive instant notifications about violations, permit updates, and inspection schedules. Meanwhile, contractors use the platform to track project permits. This ensures compliance throughout construction phases.
Real estate professionals leverage Blinz to provide clients with building histories. They also stay informed about neighborhood developments that could affect property values. Finally, engaged citizens utilize the app to monitor construction activities in their communities.
Our Commitment
Blinz represents our commitment to creating practical, data-driven solutions. These bridge the gap between government information systems and the communities they serve. As a result, we deliver essential civic data directly to users’ mobile devices with speed and reliability.
Restatify transforms property listings management for real estate professionals through intelligent automation and modern sharing capabilities. This cloud-based platform eliminates the fragmented, time-consuming processes that plague traditional real estate workflows. Built for agents and agencies of all sizes, Restatify has empowered over 45,000 customers across 30+ countries to streamline their property marketing and boost sales.
AI-Powered Marketing Automation
The platform leverages artificial intelligence to assist agents in creating and optimizing their property listings. Restatify’s AI-driven approach minimizes manual data entry and accelerates listing creation. Additionally, the system helps agents craft compelling property descriptions that resonate with potential buyers. This intelligent automation significantly reduces the time spent on administrative tasks.
Immersive VR Features
Restatify incorporates virtual reality capabilities that help agents stand out from competitors. These VR features enable potential buyers to experience properties remotely through immersive virtual tours. Furthermore, the platform makes it easy to integrate these advanced visualization tools into standard listing workflows, giving agents a competitive edge in the market.
Flexible Listing Management
Unlike basic listing tools, Restatify provides comprehensive organization features for property portfolios. Agents can create curated collections of listings grouped by client interests or property characteristics. The platform supports management from any device—smartphone, tablet, or laptop—enabling updates anytime, anywhere. This flexibility ensures agents can respond quickly to market changes and client requests.
Instant Sharing and QR Code Integration
Restatify streamlines property sharing through automatic QR code generation for each listing. Agents can share properties instantly via messaging platforms, enabling immediate client engagement. The platform also provides shareable public profiles that showcase an agent’s complete portfolio. These features transform how agents connect with potential buyers and share property information.
Development and Implementation
Our development team built Restatify’s robust technical infrastructure using a modern technology stack. We implemented the backend services with Java and NestJS, ensuring scalable performance for thousands of concurrent users. The React-based frontend delivers a responsive, intuitive user experience across all devices. Furthermore, our architecture supports seamless integration of AI and VR features while maintaining platform reliability.
Restatify represents a significant advancement in real estate technology, delivering the tools agents and agencies need to manage, market, and share property listings efficiently in today’s competitive market.
Tech Stack: Java, NestJS, React, WordPress
Allasso is a trading analytics platform for financial professionals who need to understand how market instruments behave historically, in current conditions, and under hypothetical scenarios. We built the product from its first interactive workspace through to a modular analytics ecosystem covering instruments, quotes, volatility surfaces, and shared trading structures.
CHALLENGE
Trading professionals work with instruments that are difficult to reason about in isolation. Price, implied volatility, and underlying market inputs interact in non-obvious ways, and most tools either show static snapshots or require heavy manual setup to compare scenarios. The challenge was to build a workspace that made scenario exploration fast and intuitive, and then to scale that experience as the product grew from single-instrument analysis into a multi-module platform.
SOLUTION
The platform was initiated as a focused workspace: select an instrument, adjust its parameters, and immediately see how it behaves. Users could shift price, implied volatility, and other inputs to explore future scenarios or replay historical behavior. As the product matured, we added a richer analytics layer – multiple charts, calculated outputs, risk views, and historical analysis running side by side.
Static page generation introduced a new workflow: predefined trading structures could be shared with external or non-logged-in users, giving clients access to prepared analysis without needing to configure anything themselves. Workflow improvements followed pausing recalculations while editing multiple positions, batch recalculation, and PDF export, each one reducing friction in how professionals interact with trading data.
The charting layer evolved technically in step with the product’s ambitions. An initial Plotly implementation gave way to D3, giving the team precise control over custom trading visualizations and tighter integration with calculated outputs.
Two new modules extended the platform beyond single-instrument work. The Quotes module lets users load many instruments at once, compare them in tables and charts, edit quote structures, and recalculate across multiple positions together. The Volatility module gives users direct control over volatility surfaces and smiles: edit values visually, publish or reuse calculated structures, and feed those changes back into live trading calculations.
Categories: Big Data | Government | Technology
Polyteia is a Berlin-based SaaS data platform that empowers public administrations to make better, faster, and more transparent decisions. The platform aggregates data from a wide range of enterprise systems, legacy databases, and unstructured documents, then transforms it into actionable insights through KPIs, analyses, forecasts, and automated reports. Built specifically for the public sector, Polyteia helps federal, state, and municipal governments modernize their decision-making while meeting the highest standards of security and data sovereignty.
Unified Data Aggregation Across Legacy Systems
Polyteia connects seamlessly with the fragmented IT landscape typical of public administrations. The platform integrates data from enterprise software, specialized government systems, PDFs, and spreadsheets into a single, coherent layer. Additionally, it harmonizes information from different departments and sources so that data can be combined and compared without manual preparation. This eliminates the data silos that have historically slowed down public-sector decision-making.
Leto – The Platform Behind the Suite
At the core of the product is Leto, Polyteia’s data platform that sits on top of existing legacy infrastructure. Leto powers two complementary product lines: a Solution line with pre-built applications for common public-sector use cases, and a Studio line that offers a no-code/low-code environment for building custom workflows. Furthermore, this architecture allows non-technical administrators to design forms, case-processing flows, and statistical reports without writing a single line of code.
KPIs, Forecasts, and AI-Powered Workflows
Once data is uploaded and harmonized, the platform turns it into operational intelligence. Decision-makers receive KPIs, analyses, forecasts, and automated reports tailored to their responsibilities. Meanwhile, AI-supported workflows assist with everyday tasks such as social service planning, crisis response, budget controlling, and predicting kindergarten capacity based on demographic trends. This proactive approach moves public administration from reactive reporting to forward-looking planning.
Security, Compliance, and Digital Sovereignty
Polyteia is built around the strict requirements of the European public sector. The platform is GDPR-compliant, developed in line with the German BSI IT-Grundschutz standards, and aligned with ISO 27001 information security practices. Additionally, all data is processed and stored by default in data centers located within the European Union. This commitment to sovereignty and compliance is one of the reasons more than 80 government entities across Germany — including the states of Schleswig-Holstein and Saarland — rely on the platform.
Development and Implementation
FusionWorks contributed to Polyteia’s engineering across both the backend and the frontend of the platform. Our team worked on scalable NestJS and Node.js services that power the data pipeline, as well as React-based interfaces used by public-sector decision-makers every day. We helped implement integration layers that bring data from diverse government systems into the unified model, and built features that make complex analytics accessible to non-technical users. Furthermore, our long-term collaboration ensured that the platform remained robust, maintainable, and ready to scale as Polyteia expanded across the German public sector.
Polyteia represents a meaningful step forward for data-driven public administration in Europe, giving cities, states, and ministries the tools they need to deliver better services to citizens while maintaining full control over their data.
Tech: NestJS Node.js React